IT Service Desk Consultant
ITeck Solutions has a new job opportunity to support existing clients and our growing client base. We are looking for an IT Service Desk Consultant to join our team. We are a trusted MSP serving small and medium businesses with the products, services, and expertise that enable them to achieve a competitive advantage in their industry.
The IT Service Desk Consultant will provide comprehensive IT services for small to medium businesses (10 to 100 nodes), ranging from first tier helpdesk support to network administration. In addition to maintenance, consultants enhance enterprise operations by recommending and implementing new technology systems and applications.
Duties
- Regular, reoccurring visits to SMBs, maintaining existing IT infrastructure (servers, workstations, firewalls, etc.), addressing any helpdesk needs, maintaining various backup solutions, and providing consultation to improve the client’s IT environment.
- Recommend, manage, and implement IT projects such as network infrastructures design and builds, server and cloud-based service migrations, and firewall installations.
- Manage and resolve disaster recovery situations such as down servers.
- Technical writing including network audits, IT policy development and disaster recovery / business continuity planning.
- Build and maintain client relationships.
Qualifications
Technical Requirements:
- Bachelor’sDegree in Information Systems or related field preferred.
- 2-5 years of experience working with IT Service Request systems as a technical support specialist.
- Ability to install, configure, and provide technical support for MS Windows Server 2019 and MS Exchange Server in a Windows Active Directory environment.
- Ability to administer Office 365 / Google Workspace services.
- Ability to support and troubleshoot end user desktop operating systems.
- Configuration and management of firewall appliances (Cisco, FortiGate, WatchGuard).
- Must maintain and create procedures, technical support documentation and knowledge base documents.
- Customer service and client management skills. Exceptional customer service skillset and related experience.
- Technical writing for network audits, IT policy composition, disaster recovery planning, and project proposals.
- Office 365 SharePoint administration; VM Ware and / or Hyper-V design and support.
- Network security auditing with vulnerably and penetration testing.
- Mac OS X desktop support.
Additional Requirements:
- Ability to quickly resolve problems.
- Ability to work effectively with minimal supervision.
- Customer service and client management skills. Exceptional customer service skillset and related experience.
- A proactive, detail- and results-driven orientation, accompanied by a high degree of professionalism and strong work ethic.
- Friendly, positive personality.
- Excellent interpersonal and professional communications skills; verbal, written, face-to-face, and over the phone with customers at all levels of staff and management.
- A fast learner who thinks quickly on his/her feet and can adapt to a dynamic work environment.
- Ability to travel to customer sites in the Washington DC metro area.
Bonus Skills:
- Simple web design
- Access and / or SQL administration
- Telephony.
- Any certifications
A Typical Week for an ITeck Consultant
Our work week is Monday through Friday during normal business hours and consists of two, four-hour onsite appointments with clients each day in the greater Washington, DC metro area.
At onsite appointments, the Consultant will resolve helpdesk items such as troubleshooting end user issues, setting up new workstations, or researching and implementing new applications or services to address client needs.
The Consultant is responsible for maintaining the network infrastructure at assigned sites, including routine maintenance of servers, installing critical updates and patches, reviewing and testing backups, and monitoring the general health of the network.
In addition to hands-on maintenance, the Consultant is expected to review the clients’ business needs and work-flow processes to provide recommendations on how new technologies may enhance the client’s job functions or increase productivity. This includes evaluating the current infrastructure such as servers, workstations, and equipment to determine when replacements and upgrades are in order. The Consultant is expected to propose, manage, and implement such projects, upgrades, and migrations.
One key skill set critical throughout the daily functions of the Consultant is strong customer service and client management. We pride ourselves on the high degree of personal attention we provide to our clients. Our clients are not just clients, but partners and they in turn view our consultants not as a vendor, but as a part of their staff and a member of their team. People skills is an absolute must for the success of ITeck Solutions and our consultants.
We are a small, nimble, tight-knit team that works collaboratively despite the distributed nature of our everyday schedules. Weekly team meetings are a priority and an opportunity to provide support and collectively troubleshoot. We work hard to provide our clients with exceptional service, but also strive to provide a work environment that gives team members the opportunity to grow and build their careers, while also maintaining work-life balance.
To apply for this position please send your cover letter, resume, and salary requirements to Recruiter@itecksolutions.com.
About ITeck Solutions: Founded in 2004, ITeck Solutions provides small and medium business clients with the IT and business advice, service, and expertise of an enterprise-level IT department. As a MSP, ITeck focuses on business, not just technical, solutions that support the growth and security of our client organizations. Committed to building lasting partnerships and sustainable, scalable, business technology solutions with every client, ITeck prioritizes ethics and customer service in every interaction. Operating across the Washington, DC Metro Area, including Maryland, Virginia and beyond, ITeck offers a comprehensive selection of services for IT management, security, investment and business solutions. To find out more, visit www.itecksolutions.com or connect with us through Facebook, Twitter and LinkedIn.
